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Unable to Manage Dedupe Server: Could not Authenticate User

November 2, 2015, 2:59 pm
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I need a solution

HI There,

After adding the Dedupe Server, I'm unable to manage it and receiving:

Could not authenticate user.  Do you want to retry?

I've tried logging in as the service account used to administer DLO and adding the account to the user_info table w/ and w/out a password.  I'm still getting the same error message.  The Dedupe server is in fact running on http port 8080.  Please advise.

Error Logs

The following information was included with the event: 

   DATE, TIME, PID, TID, CATEGORY, MESSAGE
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"----------------------------------------------------------------------"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ]," LOGGING_INSTANCE_STARTED."
11/02/2015, 08:44:09:308, 10448, 10988, [Info ]," UserName = svc_dloadmin; ComputerName = HCSFDCDLO02; IP = 10.192.255.102;"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"----------------------------------------------------------------------"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"Default log level: WARNING"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"CDDAdminC::Init: Helpcallback Address: cb2600,cb2600"
11/02/2015, 08:44:09:683, 10448, 10988, [Info ],"CRESTHashStoreProxy::-OpenSessionKey: WebResponse size = 15"
11/02/2015, 08:44:09:683, 10448, 10988, [Info ],"CRESTHashStoreProxy::-OpenSessionKey: Received Initial Server Token ID = 0"
11/02/2015, 08:44:09:730, 10448, 10988, [Error],"WebServerRequest::RunWebRequest: Dedupe server returned an error 20011."
11/02/2015, 08:44:09:745, 10448, 10988, [Error],"CRESTHashStoreProxy::-OpenNewSession/(ERRORLOGGER): Error Code = 20011; Error Message = Could not authenticate user. 
        WebService API = authenticateUser; "

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Netbackup 7.5 backing up of Oracle 12c

November 2, 2015, 10:07 pm
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I need a solution

Hello NBU Experts!

Good day!

Our customer wants to backup their Oracle 12c but their current existing NBU is version 7.5.

So they're confirming that if they can use NBU 7.6 Client, install in Oracle 12c and Backup it up using their NBU Master 7.5.

Is it possible? Thanks in advance!

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Hyper-V Host trust established but credentials check fails?

November 3, 2015, 11:38 am
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Hi all,

Just bought a capacity plan and loaded a new BE 2015 server.

I have two domains to administer with a Hyper-V server is a separate resource domain to the BE Server. I created a service account called 'BackupExec' in both domains with differant passwords. Discovering and importing the servers into BE worked by using the separate domain credentials as loaded into the BE Server.

The Hyper-V host shows up in my server groups as expected and the VMs show up as expected with blue icons however when I try and create a backup with the Hyper-V host it fails to load any resources and just hangs on the discovering any rousources to select in the definition?

Any ideas?

Thanks in advance...

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SQL Server 2014 Agent Job Problems

November 3, 2015, 12:41 pm
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I am trying to set up a job to run the SQL Server Netbackup Agent command line interface from SQL Server Agent so I can schedule database backups.  SQL Server Agent is telling me I need to set up a proxy account to do this since I'm specifying a Type of Operating System (CmdExec) on the steps inside the job.  I have tried several different approaches and I still haven't figured out exactly what I need to do to get this working.  I need a step by step explanation of exactly what I need to set up and what permissions I need to give at each level (OS, SQL Server, etc.) to get this working. 

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VMware GRT Backup Fails With 0xe00095b3 - Unable to create the virtual disk.

November 3, 2015, 1:38 pm
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I need a solution

I have a job backing up a single virtual machine via it's vCenter server that fails with final error 0xe00095b3 - Unable to create the virtual disk.

The VM is Server 2012 R2, the Backup Exec CAS and Media servers are 2012 R2 and Backup Exex 15 with latest patches.  Job log is posted below, any idea what is causing this?

Job Completion Status
Job ended: Tuesday, November 3, 2015 at 4:12:38 PM
Completed status: Failed
Final error: 0xe00095b3 - Unable to create the virtual disk.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-38323

Exceptions
Click an exception below to locate it in the job log
Backup- VMVCB::\\path to virtual machine\virtual machine name

V-79-40960-38531 - During Granular Recovery Technology (GRT) operations, the necessary boot configuration files could not be loaded. Backups that were enabled for GRT may not be available for restore.

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logs show clients error backing up "failed to copy to desktop user data folder"

November 3, 2015, 2:59 pm
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I need a solution

since upgrading to dlo 8.0sp1, some clients are not backing up properly, and are getting errors in the log, "failed to copy to desktop user data folder".  when I try to run the job manually on the client, it gets the same error

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Need help, not seeing library in devices

November 3, 2015, 3:03 pm
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He recently had to rebuild our Netbackup server due to some drive issues.  We are running Server 2008 R2 on the server with Netbackup 7.1.0.4.  After getting the server back on the domain and re-connected to the library it will not recognize the tape library.  The server is a Dell PowerEdge 2850 connected to a Dell ML6000 library.  I cannot see them in device manager nor will it let me add them.  Any suggestions/help would be appreciated.  (note, all was working prior to the re-build).  Thanks

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HP MSL2024 robotic library with 2 drives

November 3, 2015, 5:46 pm
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Hi,

Just purchased the  HP MSL2024 robotic library with 2 drives.  So where can i find the best practice guide to setup ?

I have one SAS Cable with daissy chain one end . Server is  Windows 2008 R2. BackupExec 12.1.

As

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Backup Exec 14.1 Problem with Symantec Endpoint Protection 12.1.6

November 4, 2015, 12:09 am
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Hello

After upgrading Symantec Endpoint Client from 12.1.4 to 12.1.6 Backup Exec 14.1 couldn't backup files from that PC.

I Check this on several PC with windows 10 and 7. By Downgrading to 12.1.4 Problem Disappears. I need this Upgrading becuse I Have some clients with windows 10 and only SEP 12.1.6 Works on Windows 10.

Please Guide me

Thank You.

BE Error:

Final error: 0xe000fe30 - A communications failure has occurred.

The connection to target system has been lost. Backup set canceled.

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Netbackup and VMware

November 4, 2015, 12:20 am
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Hi all,

As a start, in my customer production environment, they have :

1) 2 Netbackup master backup server (clustered) with Netbackup version 7.6.1.2 installed

2) 1 Netbackup Appliance with version 2.6.1.2 installed

3) 1 VMware vCenter server with (as per shown below):

     a) Cloud cluster

     b) Non-cloud cluster

     c) Non-cluster

Vmware_netbackup_browse.png

Now, my colleague added the credential for vCenter server for Virtual Machine Servers and created a test policy for the backup and selected a vm client for the backup with Accelerator. 

However, the backup failing with error code 6 and 23 (please refer below)

11/4/2015 3:16:46 PM - Info bpbrm(pid=16881) clientA is the host to backup data from     
11/4/2015 3:16:46 PM - Info bpbrm(pid=16881) reading file list for client        
11/4/2015 3:16:46 PM - Info bpbrm(pid=16881) accelerator enabled           
11/4/2015 3:16:46 PM - Info bpbrm(pid=16881) There is no complete backup image match with track journal, a regular full backup will be performed.
11/4/2015 3:16:47 PM - Info bpbrm(pid=16881) starting bpbkar on client         
11/4/2015 3:16:47 PM - Info bpbkar(pid=16892) Backup started           
11/4/2015 3:16:47 PM - Info bpbrm(pid=16881) bptm pid: 16893          
11/4/2015 3:16:47 PM - Info bptm(pid=16893) start            
11/4/2015 3:16:47 PM - Info bptm(pid=16893) using 524288 data buffer size        
11/4/2015 3:16:47 PM - Info bptm(pid=16893) using 128 data buffers         
11/4/2015 3:16:49 PM - Info bptm(pid=16893) start backup           
11/4/2015 3:17:40 PM - Error bpbrm(pid=16881) from client clientA: ERR - Error opening the snapshot disks using given transport mode: nbd:nbdssl Status 23
11/4/2015 3:17:41 PM - Critical bpbrm(pid=16881) from client clientA: FTL - cleanup() failed, status 6   
11/4/2015 3:17:43 PM - Error bptm(pid=16893) media manager terminated by parent process       
11/4/2015 3:18:10 PM - Info Appliance(pid=16893) StorageServer=PureDisk:Appliance; Report=PDDO Stats for (Appliance): scanned: 3 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
11/4/2015 3:18:11 PM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files 
11/4/2015 3:18:54 PM - Info nbjm(pid=9916) starting backup job (jobid=1096001) for client clientA, policy VMware_test2, schedule backup_test  
11/4/2015 3:18:54 PM - estimated 0 Kbytes needed
11/4/2015 3:18:54 PM - Info nbjm(pid=9916) started backup (backupid=clientA_1446621568) job for client clientA, policy VMware_test2, schedule backup_test on storage unit stu_disk_Appliance using backup host Appliance
11/4/2015 3:18:56 PM - started process bpbrm (16881)
11/4/2015 3:18:59 PM - connecting
11/4/2015 3:18:59 PM - connected; connect time: 0:00:00
11/4/2015 3:19:04 PM - begin writing
11/4/2015 3:20:23 PM - end writing; write time: 0:01:19
the backup failed to back up the requested files (6)

We have been reading the netbackup for VMware guide but since it not that straight forward as we think, it lead us here for an idea what was missing. Also, is there any different to backup the vCloud and non-vCloud and do we need to specify the VMware backup host to our Netbackup appliance?

Thank you in advance

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Can BE15 backup MongoDB

November 4, 2015, 12:22 am
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Can BE15 backup MongoDB? Any version limit? Need to input the DB license? any requirement for MMS?

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Backup exec upgrade

November 4, 2015, 1:24 am
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I need a solution

Hi All,

I am looking for a document which provides information on upgrading Backup Exec from version 2010 R3 to 2015.

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vxmon_full.exe stopped interacting with Windows and was closed.

November 4, 2015, 7:51 am
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I need a solution

Hi all,

Been having endless trouble with getting a Hyper-V host to work with my new BE Server 2015 install. The server loads into the servers list but I cannot do anything with it. If I try and setup a backup definition it just hangs trying to discover resources on the host server.

I checked the event log and there is a Event ID: 1002

Any ideas if this can be fixed without uninstalling the agent as this will require a reboot before a new agent install can happen and that means down time for all the VMs too.

Event ID: 1002 - Application Hang

The program vxmon_full.exe version 14.2.1180.1162 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 2170
 Start Time: 01d1170895e72a71
 Termination Time: 31
 Application Path: C:\Program Files\Symantec\Backup Exec\RAWS\vxmon_full.exe
 Report Id: 859cb9d6-82fc-11e5-80cf-40a8f02fc3c8
 Faulting package full name:
 Faulting package-relative application ID:

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Restore to EMC NDMP

November 4, 2015, 8:51 am
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I need a solution

We are able to backup from the EMC NDMP but when we restore receive following error

Also attached DeBug log

 Backupexec 2010 R3 SP4 

One or more exclude selections were specified. Excluded selections for restore jobs on NDMP servers are not supported. Excluded directories and files are restored.
NDMP Log
NDMP Log Message: Unable to perform a single file restore on a deduplicated file. Perform a full VBB restore on a separate file system and copy the deduplicated files that you want.
NDMP Log Message: Unable to perform a single file restore on a deduplicated file. Perform a full VBB restore on a separate file system and copy the deduplicated files that you want.
NDMP Data Halted: Internal Error
NDMP Log Message: Mover: Received abort.
NDMP Mover Halted: Aborted


================  NDMP ENVIRONMENT  ================
FILESYSTEM=/Data
LEVEL=0
DUMP_DATE=-1
UPDATE=Y
HIST=Y
SNAPSURE=Y
TYPE=vbb
MD_SIZE=648396800
MD_SIZE_HIGH=0
RECURSIVE=Y
DIRECT=N
OVERWRITE=Y
===============  NDMP ENVIRONMENT END  ===============
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Backup Exec 15 Error with Amazon S3 Config

November 4, 2015, 8:56 am
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I need a solution

Hello everyone,

I've seen a thread open by @Lazo86 and resolved by @BackupMikko which describe the exact problem I'm having right now, but for me that solution isn't working. Here it's the link: http://www.symantec.com/connect/es/forums/backup-exec-15-error-amazon-s3-config

In my case, once I write the server name (amazon:amazon.com) and the user/password to connect to the AWS Bucket I have this error message:

Fallo configuración almacenamiento en la nube.jpg

My O.S. is Windows Server 2012 R2 and my Backup Exec 15 is Ver. 14.2 Rev. 1180. And, of course I've downloaded and changed the CloudProvider.xml file.

Thanks in advance.

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Backup Exec 2015 FP2 random issue with Hyper-V virtualized GRT AD preparation

November 4, 2015, 10:05 am
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I do not need a solution (just sharing information)

Every so often since installing FP2 we get GRT errrors when backing up virtualized domain controllers.  We've never seen this before on 2015 or 2015 FP1.  

Specifically in this case it's  a 2012R2 backup server backing up a virtualized 2012R2 domain controller on a 2012R2 Hyper-V server using the core agent to backup the virtualized resources.  Agents are all up2date.   Its strange it does not happen on every backup, about half of all the backups complete without any exceptions.   This is an isolated test network with only a couple machines and user accounts.

Backup- VRTSRV::\\CORE02\Hyper-V?Virtual?Machine\CONTOSO-D2V-79-57344-38747 - Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations.  Therefore you will be unable to perform GRT-enabled restores of Microsoft Active Directory data from this backup.

I read in the notes for FP2 that some fixes were implemented for VMWARE GRT backups of Active Directory.  Just putting 2 and 2 together here but maybe this fix has some lingering issues now with Hyper-V due to the fixes implemented for VMWARE? 

As a workaround we can rely on GRT backups of the dedicated domain servers rather than the GRT backups of the virtualized instances.

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Restore files without extension adds .Z

November 4, 2015, 12:08 pm
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I need a solution

Hi,

We are currently evaluating Netbackup 7.7.1 and I found a strange problem I would need to fix.

The NB server is on windows 2012R2 and I use it to backup a Centos Linux Server.

On the centos machine, I have files without extension. For example, the file's name is "foo"

When I restore the files on windows the file's name becomes "foo.Z"

Why is Netbackup doing this ??? Can I turn that off ?

If not, can I assume the extension will always be ".Z" ?

By the way, this happens only when I restore to a windows machine, if I restore to the initial location the file's name is not altered.

Thanks a lot in advance

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About the Health check report in netbackup

November 4, 2015, 9:07 pm
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I need a solution

Can i have the brief information regarding the Health check reports .

i have questions like:- 1. what is the purpose of health check report

                                 2. What the role plays in netbackup

                                 3. How it works in netbackup and how to check the health check report in netbackup

Please provide me the brief information regarding this please

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Tape Library issue, Catridge show frozen

November 4, 2015, 10:23 pm
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I need a solution

Hi All,

I'm getting below error in TL.

HE: cartridge detection failed - Code 98 error during second slider movement - Code 63 HE: cartridge detection failed - Code 98 error during second slider movement - Code 63 

When I check with my TL vendor they had requested to reboot the library.

While rebooting the library do I need to stop all the backup (running\scheduled)

And when I run available media command -- found one Tape is in Frozen state.

And kindly advice me how frequent drive cleaning has to be performed.

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RPC server is too busy to complete this operation

November 5, 2015, 12:59 am
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Hi,

Job suddenly failed today with error "RPC server is too busy to complete this operation".

Final error: 0xe000ff24 - The RPC server is too busy to complete this operation.
Final error category: Resource Errors

Please advice.

Thanks

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